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Reviewing the T&Cs at Ladbrokes
Now that we’ve come to the nitty gritty section of our Ladbrokes review, we give you the chance to take a close look at the terms and conditions document at one of the UK’s favourite betting sites. Although it can be a bit of an arduous process, making sure that you have a good knowledge of the T&Cs of a given operator will avoid any confusion, and ultimately a fair amount of disappointment. If you have any queries about any of the points listed below or you’d perhaps like to provide us with some further information, please send an email to: firstname.lastname@example.org.
The Full List of T&Cs
Here we’ve provided the full list of up-to-date T&C’s as of the 12/05/2016. In order for our readers to be able to clearly differentiate between the different points, we’ve arranged the points by order of chapter and added a few comments where we felt it was necessary.
4. Access to and use of the Website
5. Registration and Account Security
6. Restricted Territories
7. Opening and Maintaining your Account
8. Depositing and Withdrawing Funds
9. Payment of Winnings
9.1. “Returns due on bets placed will be added to your current deposit balance once the bet (or, in the case of the Exchange, the market) has been settled. This balance will remain in your account unless you submit a request that part, or all, of the outstanding balance is returned to you. If your balance is zero, you will be required to transfer more funds before you are able to place any bets. Your processed funds will leave us at the close of business each bank working day and will be processed as follows:
a. Debit cards: funds will be paid back to your registered card and will be subject to the clearance period (normally three working days but it can be more) of the issuing bank or building society;
b. Visa debit cards: will be paid back to your registered card, up to a maximum of £5,000 per day. If you wish to withdraw more than £5,000 in any day you should contact our ‘Customer Support Team’;
c. MasterCard debit cards:we are not able to pay funds back to MasterCard debit cards. Withdrawals will, where this is possible, automatically be paid to the registered bank account associated with your account via internet bank transfer. For additional payment methods see the ‘Payments’ section of the Website.”
Comment: The vast majority of bookmakers will almost always state that any returned funds from a successful bet must be paid back to the same payment method you used to make the inital deposit. Ladbrokes are no different, and don’t really allow for any flexibility regarding alternative withdrawal methods – if you want to make a withdrawal using a specific payment method, make sure that you deposit using this same method from the list of valid payment options.
10. Placing a Bet
11. Placing a Bet through the Text Betting Service
12. Placing a Bet on the Exchange
13. Cancelling an offer on the Exchange
14. Maximum Payout
15. Cash Out
16. Account Correction
18. Errors in relation to Sportsbook markets
19. Errors in relation to Exchange markets
20. Termination of Account
21. Consequences of Termination
22. Information we collect about you
23. No Warranty
24. Intellectual Property Rights
26. Links from our website
27. Uploading Content to our Website
28. IT Failures
30. Limitation of Liability
“If you wish to make a query or complaint regarding the Website, as a first step you should as soon as reasonably practicable contact our ‘Customer Support Team’. For further details on the procedure please see our article: Did We Get It Right?
Comment: If you feel as though you’ve had an unpleasant experience with Ladbrokes and you’d like to file a formal complaint, the first step at every bookmaker is always to speak with a member of the customer service team.
32.2.If, having spoken to a member of the ‘Customer Support Team’, your query or complaint is not resolved, you can ask for the query/complaint to be escalated to a manager or supervisor. Our manager/supervisor will look into your query/complaint in more detail and contact you back with a resolution within 48 hours. You will be given the name and status of the person who your query/complaint has been referred to.
Comment: If your complaint hasn’t been resolved at the first stage, the next step is to escalate the matter to a member of the management team.
32.4.If you are still unhappy with the solution offered by us, and your complaint is a gambling dispute, then you will be entitled to refer your complaint to the Independent Betting Adjudication Service (“IBAS”), whose decision Ladbrokes will agree to be bound by. IBAS provides a free-of-charge service and rules on complaints about betting and gaming transactions; but it does not deal with service related problems.”
Comment: The third and final stage of the disputes process is to take your grievance to an independent body who will launch a formal, third party investigation into your dispute to see where the fault lies, and if any compensation is due. Every bookmaker – regardless of the seriousness of the dispute – will always have this three stage process in place. This means that no matter how badly you feel you may have been treated, or how major you feel your grievance is, the proper protocol states that you follow the three stage dispute process before you contact the IBAS company.
33. Compliance with laws
34. Withholding payment and our right to offset liability
34.1.“We reserve the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred:
a the integrity of the event has been called into question;
b the price(s) or pool has been manipulated;
c match rigging has taken place;
d you were under 18 years of age when you placed the bet;
e you were in a jurisdiction (or a resident of a jurisdiction) that renders the provision of our products or services to you or your use of them illegal when you placed the bet”
Comment: Although many punters may be a little uncomfortable at the thought of the bookmaker being able to withhold payments, the above laws (or at least a very close variation) are almost always put in place not only to protect the bookmaker from any foul play, but also to protect punters from any signs of bias, match rigging, and or underage gambling. Ladbrokes utilise the help of one of the most well-known sports betting regulators in Europe in an effort to protect their customers against corruption in the sports betting business.